Lockout Service

We send a technician straight away when you call and are usually with you in around 30 minutes, though this can vary depending on where in the Rayleigh area you are and traffic conditions at the time. We will give you an honest indication of arrival when you phone.

Our aim in every lockout is to get you inside without causing damage to your door or frame. For most standard Yale nightlatches, euro cylinders, and 5-lever mortice deadlocks, non-destructive techniques are possible. There are rare situations — such as a heavily worn or seized lock — where drilling becomes the only safe option, but we will always tell you that before we proceed and explain why.

We do not quote figures in advance of knowing the specifics, because the final price depends on a number of factors: the type of lock and door involved, the time of day you call (evenings, weekends and bank holidays are priced differently), the travel distance to you, and whether any replacement parts are required. What we always do is confirm an exact quote with you over the phone before anyone is dispatched, so there are no surprises when we arrive.

Yes — we ask all customers to provide evidence of their right to access the property before we begin any work. This is a responsible step that protects both you and your neighbours. A driving licence, utility bill, or tenancy agreement showing the address is usually sufficient. If you are a tenant who does not have paperwork with you, we may be able to contact your letting agent to verify your occupancy.

Yes. uPVC and composite doors with multipoint locking mechanisms are among the most common door types we work on across Rayleigh. These can trap occupants inside or outside due to a faulty gearbox, a dropped door, a misaligned keep, or a snapped euro cylinder. Our technicians carry parts suitable for a wide range of uPVC door lock mechanisms and can carry out repairs or replacements during the call-out visit.

Yes. Our 24 hour locksmith Rayleigh service operates around the clock, every day of the year including bank holidays. There is no answering machine and no delayed response — when you call 01268 437441 at any hour, you will speak directly to someone who can arrange a technician for you immediately.